Customer Service Policies
Kananook Heritage House is committed to providing exceptional quality customer service and will endeavour to make sure that all products are available and currently in stock and that pricing is true and correct. Standard delivery time frames within Australia are between 3 - 10 business days, in the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, backorder, alternative accommodation date or full refund.
Privacy Policy
0Kananook Heritage House is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on / sell / swap any of your personal details with anyone. We will use this information to identify your orders, provide you with our quarterly newsletter and to personalise your customer experience with us, that's all. Kananook Heritage House uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items. Cookies sent to your computer from Kananook Heritage House only last whilst you're browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly interesting and enjoyable purchasing experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
Security Policy
When purchasing from Kananook Heritage House your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre via email to bookings@petitehotelbairnsdale.com